ALTK-Evolve: How learned memory tops the τ²-bench leaderboard on customer service tasks without a frontier model

Hugging Face·14h ago

Everyone sells an agent OS. What is it, who sells one, and how do they compare?

by Dr. Falk Brauer — Take a hypothetical bank. Its customer service runs on Agentforce, IT tickets on ServiceNow, and a small team has built a credit-limit…

Medium·3d ago

AI Agents Take Customer Service Beyond Chat

by Sj — Why the future of customer service depends on execution, not conversation

Medium·Oct 13

The Death of Generic Chatbots: Building AI Support That Actually Converts

by The Everyday Harvest — How modern e-commerce stores use conversational AI assistants to answer product queries, increase cart value, and handle customer service…

Medium·Oct 12

How AI Voice Agents Are Transforming Customer Service for Small Businesses

by Centralia Voz — How intelligent voice assistants are helping real estate agencies, clinics, hotels, restaurants, and professional offices improve customer…

Medium·Oct 6

How to Make Money With Your Phone: 3 Services You Can Start Small

by Wellington Walubita — A practical guide to choosing a service, building samples and finding your first customer.

Medium·Oct 2

Your Website Has a New Visitor: AI Agents. Can They Actually Use It?

by Aim Infocorp Pvt.Ltd. — Imagine a customer asks an AI assistant to find a suitable service provider, compare options, or help complete a booking.

Medium·1d ago

People Don’t Do What You Expect. They Do What You Reward.

by Aadityaseal - thedoublea — Imagine a company that wants its employees to provide better customer service.

Medium·4d ago

How scrums Customer Experience Platform Helps You Deliver VIP Customer Service at Scale

by MrKarthikKN — scrums Customer Experience Platform: Smarter VIP Customer Service

Medium·Oct 10

9 Quick Wins From AI Voice Agents in Customer Service

by Relinns Technologies — TL;DR

Medium·Oct 5

Safaricom sues firm over Sh540m Okoa bundle debt

The Standard·Oct 1

How Can AI Help Your Business? Start With One Task — and a Free Checkup

by NextGen Digi Academy — Practical ways to use AI for marketing, content, email, customer service, and the work that fills your day.

Medium·2d ago

How Small Businesses Can Use AI to Improve Customer Service Without Hiring More Staff

by Meet Dholariya — Every small business wants to provide excellent customer service.

Medium·4d ago

AI and the Future of Work: Careers Facing Major Changes

by Hateem Khan — Discover how AI is changing careers in writing, software development, finance, and customer service, plus the skills you need to stay…

Medium·Oct 12

How to Run Ollama with GPU on Ubuntu Using Docker: Install NVIDIA Driver, Container Toolkit & Open…

by MIG servers — Running your own AI chatbot used to mean sending every prompt, document and customer question to a third-party service, paying per message…

Medium·Oct 9

A Borrowed Voice Can Make an Invented Statement Sound Like Evidence

by The Ai Consultancy — A customer looks into the camera and recommends your service. The delivery is warm, the pauses convincing, the expression familiar…

Medium·Oct 5

Artificial intelligence is no longer something Americans only hear about in technology news.

by Jackie Whitaker — From writing emails and analyzing spreadsheets to customer service, software development, marketing, healthcare, and logistics, AI tools…

Medium·Sep 30