Agentic AI in Customer Experience

by TechIntelPro — Product leaders explain why customer service AI is moving from point tools to orchestrated, governed systems.

Medium·1d ago

Japan internet giant GMO says hackers posted stolen customer data

Japan's GMO Internet is verifying alleged customer data posted by suspected hackers following a cloud service breach.

TechCrunch AI·2d ago

AI Didn’t Kill Customer Service

by Alenya Hymendar — Companies Made Customers Do the Work

Medium·6d ago

How Small Businesses Can Use AI Without Putting Their Data at Risk

by Exuberant Global — Artificial intelligence can help small businesses save time, improve customer service and make everyday work more efficient. But before…

Medium·Oct 22

Your Website Has a New Visitor: AI Agents. Can They Actually Use It?

by Aim Infocorp Pvt.Ltd. — Imagine a customer asks an AI assistant to find a suitable service provider, compare options, or help complete a booking.

Medium·Oct 19

People Don’t Do What You Expect. They Do What You Reward.

by Aadityaseal - thedoublea — Imagine a company that wants its employees to provide better customer service.

Medium·Oct 16

Turiyam AI: How an Indian Startup Is Tackling the AI Hardware Challenge

by TradeFlock — Artificial intelligence is transforming industries, from healthcare and finance to manufacturing and customer service. But behind every…

Medium·1d ago

AI Chatbots for Customer Service: How Businesses Can Automate Customer Support

by Reply.BD — Customers expect quick answers. Whether they want to check a product’s price, ask about delivery, confirm availability, or understand how…

Medium·4d ago

‘Watch out, I’ll wait for you outside’: Aldi repealed self-serve checkout policy that fuelled abuse, threats

SMH.com.au·6d ago

Will AI Replace Human Jobs in the Future?

by Sidra — Artificial intelligence is becoming a part of our daily lives. From customer service chatbots to self-driving cars, technology is changing…

Medium·Oct 22

How Can AI Help Your Business? Start With One Task — and a Free Checkup

by NextGen Digi Academy — Practical ways to use AI for marketing, content, email, customer service, and the work that fills your day.

Medium·Oct 18

How Small Businesses Can Use AI to Improve Customer Service Without Hiring More Staff

by Meet Dholariya — Every small business wants to provide excellent customer service.

Medium·Oct 16

AWS named a Leader in the 2026 Gartner Magic Quadrant for Contact Center as a Service

AWS has been named a Leader in the 2026 Gartner Magic Quadrant for Contact Center as a Service (CCaaS) for AWS Connect Customer. This recognition marks an important milestone for our team, and it...

AWS ML Blog·2d ago

Fast Responses Aren’t the Same as Resolved Problems

by eka anzihory — What I learned from working in customer service, analyzing support data, and experiencing the process as a customer.

Medium·5d ago

45% of customers now ask AI who to hire.

by Erick Hernandez | The AI Guy — When an AI tool names a competitor, a local business loses the customer before it even knows they were looking. Here is the new service…

Medium·Oct 22

ALTK-Evolve: How learned memory tops the τ²-bench leaderboard on customer service tasks without a frontier model

Hugging Face·Oct 20

Everyone sells an agent OS. What is it, who sells one, and how do they compare?

by Dr. Falk Brauer — Take a hypothetical bank. Its customer service runs on Agentforce, IT tickets on ServiceNow, and a small team has built a credit-limit…

Medium·Oct 17

AI Agents Take Customer Service Beyond Chat

by Sj — Why the future of customer service depends on execution, not conversation

Medium·Oct 13